Subscription Terms

Last updated: August 2026

1. Plans and pricing

Clarior offers the following plans. All prices are in Israeli New Shekel (ILS) and include 18% VAT.

• Free: Two introductory sessions, each typically about thirty minutes (see section 2). The first opens once you have completed the brief. The second opens 24 hours after the first, once the work your coach set at the end of it is done and all four free measures are completed. No credit card required.
• Single Session: ILS 35, one-time. One session, typically about sixty minutes, added to your account immediately.
• Pro 4: ILS 59 per month or ILS 590 per year. Four sessions per month, each typically about sixty minutes.
• Pro 8: ILS 99 per month or ILS 990 per year. Eight sessions per month, each typically about sixty minutes, with voice-enabled sessions included.

Pricing may change. If you are on an annual plan, your rate is locked for the lifetime of your subscription (see section 4).

2. What a session is

A session is a coaching conversation of a set length. That length is a fixed amount of back and forth between you and your coach, and the session ends when the conversation is complete, not when a clock runs out. A free introductory session is typically about thirty minutes and a session on a paid plan is typically about sixty. Those figures describe the usual length of the conversation. They are not a guaranteed duration, and no session is cut short by a timer.

Time away from the conversation costs you nothing. Pausing to think, taking a call, or closing the tab does not consume any part of a session.

• Unfinished sessions. A session you have not finished stays open for seven days from the last message you sent in it. If you return within those seven days, it continues from exactly where you stopped, with the same amount of conversation still to come. After seven days it closes by itself. Before it closes, your coach completes it in the normal way, writing the closing summary and setting any work that follows from it, so nothing you covered is lost.
• One at a time. You cannot start a new session while an earlier session is still unfinished.
• When a session is counted. A session is deducted from your account only once your coach has closed it out and set work at the end of it, meaning a goal, a task, a habit or a journal prompt. A conversation that ends before that point is not counted and remains available to you. The one exception is a session your coach ends early because you continued to send content that is not genuine after being asked to stop. That session is counted.
• A counted session is spent. Once a session has been counted it cannot be claimed, restored or used again. This applies to both free introductory sessions: if your second free session is counted, no further free session becomes available, and continuing means moving to a paid plan.
• Sessions do not expire within the active billing period. They do not carry into the next one (see section 3).
• Sessions are tied to the account that purchased them and cannot be transferred to another account.
• Free introductory sessions cannot be combined with purchased sessions.

3. Unused sessions

Your sessions are for the billing period you paid for. Sessions you do not use in that period do not carry over to the next one, are not refunded, and cannot be banked, transferred or reclaimed. Each new billing period starts your full monthly allowance again.

This is deliberate. A coaching plan is a standing arrangement, not a balance to accumulate, and a month of unused sessions is not something you can catch up on later.

If you know you will be away, cancel before your renewal date and resubscribe when you return. Your coaching history, goals and context are kept for 90 days after a subscription ends (see section 8), so picking back up does not mean starting over.

4. Billing

Payments are processed by a third-party payment provider. Clarior does not receive, handle or store your full card number. The provider's name appears on your card statement and on the checkout page before you confirm any charge.

• Pro plans renew automatically on the same calendar date each month or year.
• You will receive a VAT invoice by email after each charge.
• Annual price lock: The price you pay when you sign up for an annual plan is locked for the lifetime of your subscription, even if Clarior raises prices later. This lock applies only to annual plans. Monthly plans reflect the current price at each renewal.
• If your payment fails, we will retry once after 3 days before suspending your subscription.

5. Cancellation

Cancel anytime from the app at Settings → Subscription. No cancellation fee.

• Your plan stays active until the end of the paid billing period. You keep your remaining sessions.
• Cancellation stops all future charges immediately.
• No partial refunds are issued for unused time within the current billing period (see section 6 for the 14-day refund window).

6. Refunds

• Monthly and annual subscriptions: Full refund within 14 days of purchase, per Israeli Consumer Protection Law (section 14c). Contact info@clarior.ai with the subject "Refund request" and your account email.
• After 14 days: Refunds are handled case by case. Contact billing support and we will review. We cannot guarantee a refund after the statutory window closes.
• Single Sessions: Non-refundable once the session has been counted as used, as described in section 2. A session that was never counted is still yours and is not treated as consumed. If a session could not be used because of a technical error on our end, contact billing support within 7 days.

7. Upgrades and downgrades

• Upgrade (e.g. Pro 4 to Pro 8): Effective immediately. You are charged a pro-rated amount for the remaining days in your current billing period at the higher plan rate.
• Downgrade (e.g. Pro 8 to Pro 4): Effective at the end of your current billing period. You keep all Pro 8 benefits until then.
• Sessions do not carry across a plan change. Your new plan's monthly allowance applies from the date the change takes effect, as described in section 3.

8. Data after cancellation

After your subscription ends, your account enters a 90-day retention window.

• Your coaching data (sessions, goals, tasks, journal entries, intake answers) is retained for 90 days.
• You can export your data anytime from Settings during the retention window.
• After 90 days, data is permanently deleted and cannot be recovered.
• You can delete your data sooner from Settings at any time.

9. Contact

• Billing questions and general support: info@clarior.ai

We aim to respond within one business day.