Frequently asked questions

A coaching platform where you build a personalized AI coach. You pick a name, photo, and coaching style. The coach remembers you, assigns work between sessions, and builds context over time. It is not therapy, not a companion app, and not a meditation tool. The coach is a character with a consistent voice and method. The technology is invisible. The coaching relationship is the product.

No. Clarior is for coaching: goal-setting, pattern recognition, and structured thinking. It is not therapy and is not a substitute for clinical care.

If you are in crisis or in acute distress, please contact ERAN at 1201 (Israel) or another support service in your country. You can also find crisis resources at findahelpline.com.

If a session detects a crisis signal, the session stops and shows relevant resources immediately. No content is sent to the AI in that moment.

All coaches are AI characters with distinct personalities and coaching methods. V1 features Israeli coaches with seven approaches: GROW, IFS, Stoic, Scaling, Pattern Work, Somatic, and Values-led. You choose based on the description and how each coach sounds to you. You can switch coaches later.

Two full coaching sessions, about thirty minutes each.

• Session 1 opens once you have finished the brief. All of it, not part of it.
• Session 2 opens 24 hours later, once the work your coach set is done and all four measures are filled in.

After both sessions, you can pay to continue.

A session is a coaching conversation of a set length. About thirty minutes on the free tier, about an hour on a paid plan. There is no timer: a session is a set amount of back and forth, and it ends when the conversation is complete rather than when a clock runs out. Time away from it costs you nothing, so you can think for as long as you like between messages.

The coach picks up where the previous session ended. On paid plans you can use a session on your own schedule within the billing period.

It waits a week, counted from the last message you sent in it. Come back inside that week and it carries on exactly where you stopped, with the same amount of conversation still to come. You cannot start a new session while one is unfinished.

After a week it closes by itself, and your coach finishes it properly first, writing the summary and setting whatever came out of the conversation, so the work is kept. We email you roughly two days before that happens.

A session is only counted as used once your coach has closed it out and set you something to work on. A conversation that stopped before that is not counted and stays available to you.

Short exchanges with your coach between sessions. Free users have unlimited access to the apprentice (the coach's assistant). Pro users also get a set number of real-coach replies each week, resetting on Sunday.

When your real-coach replies run out, the apprentice takes over automatically. The apprentice saves notes for your coach and keeps you on track, but does not give coaching advice.

The apprentice is your coach's assistant. When your coach is not available (between sessions, or when Quick Chat credits run out), the apprentice handles logistics, saves notes for your coach, and reminds you what you are working on. The apprentice does not give advice. Everything the apprentice captures goes into the coach's memory for the next session.

Everything you share in sessions and intake goes into the coach's memory. Each session picks up where the last one ended. Goals, tasks, journal entries, and habit check-ins are all visible to your coach. You can review and delete any saved information from Settings at any time.

Yes. Free users get one coach switch. Your intake context carries over so the new coach knows your background, but session history does not transfer.

Pro users can switch coaches with full history. The new coach receives a summary of prior sessions as part of the handoff.

Three options:

• Add a single session (ILS 35), one-time, no commitment.
• Upgrade to a higher plan, effective immediately with a pro-rated charge.
• Wait until your next billing period when sessions reset.

No. Your sessions are for the month you paid for. Whatever you do not use is gone at the end of the billing period, and the next period starts you on a full allowance again.

That is on purpose. Coaching works as a rhythm, not as a balance you save up, and eight sessions crammed into the last week of a month would not do you any good. If you know you are going to be away, cancel before your renewal date and come back when you are ready. Your history, goals and context are kept for 90 days, so nothing starts from scratch.

See the Subscription Terms for details.

Credit card, BIT, Apple Pay, and Google Pay, processed via Grow by Meshulam, an Israeli payment gateway. All prices include 18% VAT. You receive a VAT invoice by email after each charge.

Yes, within 14 days of any subscription charge, per Israeli Consumer Protection Law (section 14c). Email info@clarior.ai with "Refund request" in the subject and your account email.

After 14 days, refunds are handled case by case. Single sessions are non-refundable once a session has started.

Yes. Sessions are stored encrypted. We do not sell your data. We do not share it with advertisers. We do not train models on your conversations without your explicit consent.

Conversations are sent to Anthropic (Claude) in real time to generate coach responses. Anthropic's API policy commits to not training on customer API content. See the Privacy notice for the full picture.

Yes, anytime from Settings under "Data & Privacy." Your coaching data (sessions, goals, tasks, journal, intake answers) is removed from live systems immediately and from encrypted backups within 30 days. Deletion is permanent.

If you cancel your subscription without deleting your account, your data is retained for 90 days and then permanently deleted. You can export before that window closes.

Email info@clarior.ai. We respond within 24 hours on business days. Billing questions go to the same address.

For session-related technical issues, include a brief description of what happened and your account email. Screenshots help.